Haier India strengthens its ‘safety care’ promise to customers; launches industry’s first free Phase Detector Service

New Delhi, 20 September 2018: Haier, the global leader in Home Appliances & Consumer Electronics and World’s Number 1 brand in Major Appliances for 9 Consecutive Years*, today announced the launch of yet another industry first offering for its customers called ‘Phase Detector Service’.

In a bid to strengthen the promise of quality service offerings to its consumers, Haier India has launched a free Phase Detector Service for customers across India. As part of this initiative, Haier customers can get the electrical phases of their homes examined absolutely free of cost whenever Haier engineers visit their place for installations or repairs. This value added service is introduced keeping in mind the electrical grounding issue that most Indian households face today which is a potential risk for them.

Putting consumers at the core of its business, Haier has always been proactively working towards ensuring a better experience even post sales. The brand has set an industry benchmark with its service offerings through country-wide service centres, 24*7 toll free helpline, Dr. FIDO Live Chat option, Mobile Service Vans, Quality AC Installation service and the latest Electric Phase Detection Service. Haier has continually enhanced and expanded its customer service initiatives for providing quick quality service support to its customers.

Commenting on the launch, Mr. Eric Braganza, President, Haier Appliances (India) said, “At Haier, our customers play a very crucial role and ensuring their satisfaction is our foremost priority. Our new Phase Detector Service is an industry first initiative, which is highly customer-centric and tailor-made for the Indian market. Our customer relationship is an ongoing process and service is a critical part of that journey. The newly launched service is yet another step in the direction of creating a great customer experience journey and become a service differentiator in the industry”.

Today, Haier India boasts a wide service network through which it continues to serve its customers with efficient and speedy solutions. Haier has a large service footprint in the country with over 450 service centres, including Haier Exclusive Service Centers (ESCs), Authorized Service Centers (ASCs) and Direct Service Centers (DSCs) in more than 19,000 pin codes across India. For customers who are unable to visit the Service Centres, Haier also provides door to door service through Mobile Service Vans to meet their requirements. Customers can also reach out to Haier through its 24*7 toll-free helpline or through the Dr. FIDO Live Chat feature available on the Haier India website to register their complaints and get their queries answered instantly, whenever required.

For more information on Haier customer service support, log on to http://www.haier.com/in/service_support/

ABOUT HAIER INDIA

Initiated in January 2004, Haier Appliances (India) P. Ltd is a 100 per cent subsidiary of Haier Group. Headquartered in New Delhi, Haier India has 33 operations spread from Bombay, Bangalore, Chennai to Calcutta and a complete distribution network throughout the country as well as a manufacturing facility in Pune. Products offerings of Haier India range from refrigerators, air conditioners, washing machines, TVs, water heaters, freezers to microwave ovens, with a special focus on local needs. For example, washing machines that work at nearly Zero Water Pressure help solve the biggest challenge that Indian consumers face in their daily lives, while Haier BMR refrigerators have also been well received by Indian consumers due to its large refrigeration capacity which caters to local people’s dietary habits. A larger refrigeration capacity means consumers can store more vegetables while the refrigerator also makes people’s lives easier by placing the refrigerating chamber at the top of the machine.

ABOUT HAIER GROUP

Haier Group today is the world’s leading brand of major household appliances which is now transforming from a traditional manufacturer to an open entrepreneurship platform. In the era of the Internet and post e-commerce, Haier will extend its ecosystem to social networks and community economies while enhancing the user value of Haier products and services and instilling integrity as a core competency throughout the Group. Haier aims to become a global leader in the era of the Internet of Things.

Revenue generated by the traditional economy: Haier Group’s global revenue in 2017 was US$ 37.2 billion, with year-on-year growth of 20%; total pre-tax profits exceeded US$ 4.62 billion, profits achieved a year-on-year growth of 12.8%. Currently, the Group’s brands include Haier, Casarte, GE Appliances, AQUA, Fisher & Paykel, Leader, RRS, DCS, and Monogram. Each brand has its own unique market positioning and provides outstanding user experiences for end users. Haier is now further deploying and demonstrating the effectiveness of the Rendanheyi management model and will internationalize Rendanheyi through its unique cultural integration system.

*According to the Euromonitor ranking 2017